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Customer Service

 

Shipping & Delivery
Delivery is £3.99 per order. Orders over £40 are free standard delivery. (2-3 days from despatch)
If you require a faster delivery time please contact us for a quote.
 
 Privacy & Security
We have a number of third-parties we need to share your details with, such as our payment processing partner.  We never share your data with anybody unnecessarily and you will never receive promotional emails from any other parties other than Hey Mr.  If you do receive a promotional email from Hey Mr and want to unsubscribe, you can do this easily in your account settings or from the footer of the email.
 
Returns & Replacements
If you no longer want your purchase and it remains unopened and unused, you can arrange to return it to us within seven days of receipt for a full refund. Please be aware that we will not refund your return postage costs, as there is no error on our part.  To arrange a return, email jayne@heymr.co.uk.
If your items arrive damaged, please contact jayne@heymr.co.uk within 3 days of receipt and we will help you arrange a replacement.  
 
Payment, Pricing & Promotions
You can pay both through our site and with Paypal.  We price ourselves competitively and keep an active eye on the market to ensure we stay competitive.  From time to time, we will run sales.  When products appear in the sale, their original price was established for at least 28 days on the site.
 
Viewing Orders
Viewing your order is simple; just login to the account section.  If you would like further information, email jayne@heymr.co.uk with your order number.
 
Updating Account Information
You can update your account information in the My Account area.